Online Order Disaster order Number ***

I am trying to help my Mom's Caregiver with an online order she made for a PC for her daughter who has just started college and is going to need a PC for assignments. What a shambles its been. She received a message yesterday that the parcel would be delivered yesterday. BUT..... the DSV delivery chap only arrived today. He arrives and scans all the information etc and then she didn't receive the OTP. His finger print scanner didn't work, so he left with the PC. Trying to get hold of ANYONE at MTN who can help is impossible. You guys hide behind call centres. Calling DSV is almost as bad. I have been given all sorts of numbers to call only to be given yet another to call. I called MTN and picked option New Contract only to be told the system was down. Is this why the OTP was not sent? No-one can tell me. Not a good start to a 3 year relationship. There is no online tracking as I am used to with orders I have made for myself and your call centre is a disaster. If I call on 083135 I can only speak to someone if I have an MTN number to offer by way of query. Does anyone actually test this from a clients/potential clients point of view. I certainly hope you do NOT debit Mrs Matlawe until this issue has been resolved.