Online MTN upgrade

MTN South Africa

Well now here's the thing. On 3 December 2020 I did an online upgrade on the mtn portal. I received an email almost immediately to say that my upgrade has been submitted for approval and that my reference number is ***5 as well as confirming what I have ordered. On 4 December 2020 I received another email with this message "You've successfully app**** for your contract! We'll be in touch with the delivery details soon.

Thank you!"

Today is 27 February 2021, 12+ weeks after that email and guess what, I'm still waiting. And believe you me I have phoned on numerous occasions since 4 December and I was told the same story over and over again " The warehouse is out of stock" This multi million rand company and their warehouse is out of stock. Not for a day not for a week but for 11 "effen" weeks.

So on 2 February 2021, 8 weeks after the fact I sent an email to *** and I received a response from automated which read as follows "*We typically respond within 24 business hours (Our teams are online from Monday to Friday, 8am until 5pm, Saturday 8am until 2pm) *. And I'm still waiting.

16 February 2021, 14 days later I send another email to complaints and I'm still waiting.

Well mtn my old contract is paid up. My 24 months is finish and you still have the nerve to bill me as if I still owe you.

After being a loyal customer for over 20 years, this service that I have received from you leaves me angry, frustrated and fuming. I definitely do not feel I want to do business with you for another 20 years.

#angrymtncustomer #disappointed #mtnpoorservice #hellopeter #MTNSA #MTN