yK
ys K
1 reviews | Active since Aug 2015
19 Sept 2018, 06:27
Online mobile contract
My application has been declined wrongly on 25th of august. On 12th of sep , online team sent me a message that the application has been approved after several complain. Than so far, there are no confirmation email or sms and no reply on any of my email. As you see, how long has been past since i apply the application? And no reply what so ever. It is frustration experience i ever have. MTN is one of the reliabe mobile company i thought.
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Replies (2)
MTN South Africa's replyOfficial
19 Sept 2018, 10:01Good day YS,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you may contact MTN Direct on *** to confirm your application status. Once confirmed, your device will be delivered directly to you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply19 Sept 2018, 10:01
Official
Good day YS,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you may contact MTN Direct on *** to confirm your application status. Once confirmed, your device will be delivered directly to you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
yK
ys K's updateReviewer Update
10 Oct 2018, 06:40Today is 10th of october. No phone in my hand!! Dont give me bull**** answer like above. Give me confirmed the fact. No more contact this and that none of them is working in your company
yK
ys K's update10 Oct 2018, 06:40
Reviewer Update
Today is 10th of october. No phone in my hand!! Dont give me bull**** answer like above. Give me confirmed the fact. No more contact this and that none of them is working in your company