Online ***** application created on my name by MTN online consultant

On de 22/01/2018 I app**** for Huawei p8lite via telephone application,i was helped by Nimita the consultant 3days after application I got so worried n wanted to track my order,so I was it was incomplete bcoz of outstanding documents I asked which since de consultant never mentioned anything about docs,was my latest payslip,bank statement n ID copy,i sent them through but they didn't get to Nimita so I had to send them again I did send them,few minutes after I got an sms dat my application was unsuccessful bcoz my application don't meet their criteria.i had a bad feeling about it then I went to the store for new application but was declined as well n de consultant asked what happened with online application I said no it was declined she said but they say it was *****,i called the online consultant to get answers for this ***** feedback I was told dat maybe someone tried to open an account using my name I called transunion to check if was everything ohk so my name was clear I had to call again until a guy called Joshua saw dat there was a gross income of R125 000 captured on de system under my application which is different with documents I sent to them.i asked how possible is dat bcoz R125 000 is not de amount I told Nimita he said it might be system error I told him to communicate with the lady from de store about this so my application can be approved,but still it was declining,i called to talk to Nimita she said it's her fault n there's nothing she can do on fixing the error on my application n she I must call ITC de problem comes from their side I called I was told de same answer dat there's nothing wrong on my name,so until today my application can't be approved because of whatever happened on my first application,even their vatting team sent an email to the lady who was helping me at the store that she must re-capture my application because there was mistake with the first application Nimita submitted but still it's not approving just same feedback of *****.....m so tired I need a phone urgently n I have 17 year's using MTN prepaid Sim.this is really bad for me since 22nd calling MTN regarding this matter but is still not been fixed.