Online Contract

In 2020 I app**** for 2 iPhone 7 that were on a mondo special , for R349 PMX 24 . This was an online application and contract was concluded via telephone recording. Online reference ***4

Sometime this year I tried to do an early upgrade and to my surprise I was advised that my contract is for 36 months and not 24 as per the advert I responded to . What’s also not making sense , even on 36 months the monthly instalment is the same as what’s stated on the 24 months monthly instalment.

I have made numerous requests to get the voice recording and resorted to sending Twitter team a request of which they advised me that I need to go back to the branch . I have been to several branches and they advised they can’t assist , I need to call customer care again and make the request to have the recording sent to the branch .

I contacted the customer care and I was being transferred from one department to another , call was made from this number (+***4) .

The last person to assist me she cut the call and never bothered to contact me .

1. I need clarity on why terms stated on the advert were changed , however the repayment remained the same .

2. This phones were purchased for my kids and I made sure I insure them , I now realise that MTN cancelled my insurance without communicating to me ( I now have 1 of the phones not working and I’m unable to claim as they don’t debit premiums anymore