Online contract

It is so sad to find myself been part of the bad treated fellow mtn customers. I always thought it is just mistakes that will rectified as times goes.

I did online contract on the 14December 2022. Every things was approved and confirmed with Awaiting delivery period was 4 to 10 working days. After 10 days I called to follow up since there was no delivery. I was been told to contact DSV since it was thier delay. Only to find that dsv didn't received any order from mtn. When I call mtn about package not delivered to dsv. Only to be told there is a stock shortage from thier side and not even sure they will be getting the stock.

And was asked to make an option of new offer. Which I agreed on it since I was awaiting for every long. 12 January 2023 new contract was done and approved delivery with 5 days. I reguested number for life. Since it was my prepaid number which was long used and was been told it can be done and just need to contact them soon I received my device. and can been done within 24hours. Devise was delivered on the 16 January 2023. On my receiving I immediately contacted mtn to inform about receiving and requested activation but been told to waiting for next day and have the old simcard puk number ready for activation on number for live. I did as I was been advise. 2nd day 17jan I called and been told I NEED TO WAIT 7 TO 14 WORKING DAYS FOR THEM TO ACTIVATE. I asked what I will be doing mean while I already had the device with me. THE ANSWER WAS ITS UP TO YOU. and I asked myself - what happened with MTN CUSTOMERS CARE. Are they not Care anymore? I have decided since I can't wait for another month I cancel the deal. Called cancelation department and been asked why I'm canceling, gave the reasons and the lady told me it's got nothing to do with her and advise to go to the MTN shop giv the devise and she can't quarantine if they will take it back. WHAT HAPPENED WITH MTN CUSTOMERS SERVICE. DOES THEY STILL CARE OF THIER CUSTOMERS?? CAN SOMEONE DO SOMETHING ABOUT THIS.. IT'S FROM BAD TO WORSE Concerned customer G Sebalo