hM
happiness M
1 reviews | Active since Feb 2018
12 Feb 2018, 11:51
Online contract
Hi. I app**** for a cell phone contract the beginning of December and i deceive the phone on the 12 of December but it was a wrong phone. I phoned Shareeka ****enson who is the lady who helped me with the contract and told her that it was not the correct phone. She said I must take the phone to the nearest mtn store and she will arrange delivery of the correct iPhone as they delivered an iPhone 8 Instead of an iPhone 8plus. I did take it to the store in Westgate shopping mall the same day. I took it back with everything as it was. The SIM card, phone and the delivery note I signed. The lady who assisted me at the store sent her relevant information for collection via emai and cc me in the email. She has not arranged for the delivery or contacted me and I have been phoning mtn but no body wants to help me. They keep transferring me from one person to another but no one wants to help. We are now in February and nothing has been done about this, yet they are debiting my account for a phone I do not have. If there is a number I can phone to get this sorted out please share as I have been to mtn stores but they are not able to assist also.
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Replies (2)
MTN South Africa's replyOfficial
12 Feb 2018, 21:20Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply12 Feb 2018, 21:20
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
hM
happiness M's updateReviewer Update
13 Feb 2018, 08:04Hi Mike. But that's the problem, every time your team relies and says that the matter has been escalated to management and nothing gets done and no one ever contacts me. For 3months now I've been hearing the same excuse and you guys are giving me a bad credit record as I will not pay for something I do not have. If this matter does not get resolved quickly then I have no choice but to involve my lawyers.
hM
happiness M's update13 Feb 2018, 08:04
Reviewer Update
Hi Mike. But that's the problem, every time your team relies and says that the matter has been escalated to management and nothing gets done and no one ever contacts me. For 3months now I've been hearing the same excuse and you guys are giving me a bad credit record as I will not pay for something I do not have. If this matter does not get resolved quickly then I have no choice but to involve my lawyers.