TM
Teboho M
1 reviews | Active since Dec 2015
07 Apr 2016, 16:03
Online Claim
My phone got damaged last week Tuesday and I have been trying to send a claims form from that day but I do not receive a claims order number thus I am unable to send my phone for repairs and have been phone less for 2 weeks
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Replies (1)
MTN South Africa's replyOfficial
08 Apr 2016, 10:32Hello TebohoShota,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance division to assist with feedback on claim status . A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance division to assist with feedback on claim status . A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply08 Apr 2016, 10:32
Official
Hello TebohoShota,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance division to assist with feedback on claim status . A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance division to assist with feedback on claim status . A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,