JC
Joy C
1 reviews | Active since Feb 2011
01 Jul 2015, 14:40
Online billing/Pointless Call Centre of the Year
Why can one NEVER get through to the call centre? If you're lucky, they'll pretend and make you hold on for a while. Usually, you're just cut off. Please don't tell me it's the \MTN strike". My problem dates back many months"
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Replies (1)
MTN South Africa's replyOfficial
14 Jul 2015, 12:01Hello hpjc,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, we are glad to hear that you have received your invoices.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, we are glad to hear that you have received your invoices.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply14 Jul 2015, 12:01
Official
Hello hpjc,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, we are glad to hear that you have received your invoices.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, we are glad to hear that you have received your invoices.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***