Online Billing Documents

Receive an email that will allow me to see my billing documents.<br> Go to the web-page.<br> Get a PIN emailed.<br> Enter the PIN.<br> The site says: \Sorry, you do not have Statement details to display, please select your Invoice for more information.\"<br> <br> The whole point of this is to see the Statement!<br> <br> Last month similar issue except that on going to the web-page the bill was a lot larger than expected. On closer investigation is turned out to be for 2015 and not 2016. Asking to view the December statement brought up one from 2014 and not 2015.<br> <br> Beyond belief that we pay so much money for services and the basics are broken. Someone can't lookup the correct year to pull my statement from a database?!<br> "