Online application for data contract
<p>On 5 April 2017 I submitted an online application for a data contract on MTN's website.</p> <p>On 6 April 2017 a consultant called and confirmed all our details, processing and finalising our application. We were told that the sim card will be delivered withing four working days.</p> <p>After multiple calls to MTN Customer Service and being transferred from one consultant to another, we were told that someone will call us back with an update on the application. We still haven't received any feedback.</p>
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Replies (5)
MTN South Africa's replyOfficial
30 May 2017, 10:28Good day,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Sales supervisory team for assistance.
Kind Regards,
Ishie.
Best regards,
MTN South Africa's reply30 May 2017, 10:28
Official
Good day,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Sales supervisory team for assistance.
Kind Regards,
Ishie.
Best regards,
's updateReviewer Update
31 May 2017, 07:54Good day Ishie,
Thank you for the response! It is good to see that your company values its clients' reviews. I will update this thread as soon as we receive feedback from the Sales team.
Kind regards
's update31 May 2017, 07:54
Reviewer Update
Good day Ishie,
Thank you for the response! It is good to see that your company values its clients' reviews. I will update this thread as soon as we receive feedback from the Sales team.
Kind regards
's updateReviewer Update
01 Jun 2017, 13:11We are still waiting to be contacted and are totally frustrated and out of ideas on how to get in touch with the Sales team.
's update01 Jun 2017, 13:11
Reviewer Update
We are still waiting to be contacted and are totally frustrated and out of ideas on how to get in touch with the Sales team.
's updateReviewer Update
07 Jun 2017, 10:04We still haven't been contacted. Pathetic service from the Sales team!
's update07 Jun 2017, 10:04
Reviewer Update
We still haven't been contacted. Pathetic service from the Sales team!
's updateReviewer Update
08 Jun 2017, 11:32We are still waiting. Honestly, it is totally frustrating!!!!
's update08 Jun 2017, 11:32
Reviewer Update
We are still waiting. Honestly, it is totally frustrating!!!!