GC
Gravure C
1 reviews | Active since Sept 2011
15 Feb 2018, 09:13
Ongoing Upgrade Frustration
As a business we have been dealing with MTN since 2013. We app**** for an upgrade since the month November 2017 yet we have not received the correct contract and the handset has still not been delivered all our inquiries have not yet been resolved to date. We have tried various forms of communication but to no avail have we had any resolution or commitment from MTN's part.
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MTN South Africa's replyOfficial
18 Feb 2018, 15:36Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have engaged with our Business department to make contact with you and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply18 Feb 2018, 15:36
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have engaged with our Business department to make contact with you and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,