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Abdullah K

1 reviews | Active since Jan 2020

12 Apr 2025, 19:48

Ongoing Unauthorized Billing Despite Multiple Escalations – No Resolution from MTN

We are extremely disappointed with the lack of accountability and customer service from MTN regarding an ongoing billing issue that has now escalated due to negligence.

Our company, Mikrodev, formally signed a two-month contract extension with MTN in November 2024, with the clear understanding and agreement that no further extensions would follow. Despite this, MTN has continued to bill us for February and March 2025 without any authorization. We have not signed or agreed to any extension beyond the stipulated period.

This matter has been formally reported and escalated, yet MTN has failed to respond, cancel the unauthorized contract, or process the refund. A total of 180 SIM cards/lines are affected by this unauthorized extension and ongoing billing.

We have requested the following in writing: 1. Immediate cancellation of the unauthorized contract. 2. Full refund for the unjustified charges. 3. Written confirmation once the matter is resolved.

Unfortunately, no action has been taken. It is completely unacceptable for a company of MTN’s stature to continue billing without consent and ignore repeated follow-ups.

We urge MTN to take immediate corrective action. Failing this, we will be compelled to escalate the matter further through the relevant consumer protection bodies.

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Replies (2)
AK
Abdullah K's update23 Apr 2025, 14:42
Reviewer Update
This is a follow-up to our previous review regarding unauthorized billing by MTN for services we did not consent to. Sadly, there has still been no resolution, no refund, and no accountability from MTN's side.As stated earlier, our company, Mikrodev, formally extended our contract with MTN for only two months in November 2024, with a clear agreement that no further extensions would follow. Despite this, MTN has continued to unauthorizedly bill us for February and March 2025—without any signed agreement or formal consent.We have escalated this matter multiple times, requesting:
  1. Immediate cancellation of the unauthorized contract.
  2. Full refund of the unjustified charges.
  3. Written confirmation of resolution.
Yet, none of these requests have been actioned.This ongoing situation now affects 180 SIM cards, causing unnecessary financial loss and business disruption. How many more months will MTN continue to charge us without fixing the issue? And how many years does a customer need to wait before a basic billing matter is resolved?It is unacceptable for a leading telecom provider to neglect such a serious issue. We urge MTN—once again—to take immediate corrective action or we will proceed with reporting this to consumer protection authorities and relevant legal bodies.
AK
Abdullah K's update30 Nov 2025, 21:33
Reviewer Update
MTN has been charging me every month since February 2025, despite the fact that I did not extend or approve any contract renewal. I have repeatedly emailed and requested assistance, but MTN has not responded or resolved the issue.

This has been a terrible and frustrating experience, and I’m not sure when these unauthorized charges will stop. I expect urgent action and accountability from MTN to address this matter.