JH
Jeannie H

1 reviews | Active since Jan 2010

14 Apr 2016, 09:25

ONGOING *****ING OF MY MONEY

*** - This is the reference number I was given on the 4th April, by Nompumelelo. This is now supposedly for the query that has been logged. How long exactly does it take for some to click on a computer, verify the information given regarding my update in 2014, and then to correct my bill? Now I'm even angrier as I've received my new billing, and ONCE AGAIN I've been overcharged, because useless MTN staff are incapable of doing their jobs. I honestly think I need to escalate this to higher authorities as my money is being ******. Yes, it's called theft, and that's a ******** offence. Or perhaps it's ***** ... let me think about that for a while. Directors have to make money to pay for their fancy houses and cars and these poor *********** souls answering the phones and supposedly \trying\" to help you are merely the brainless puppets assisting them in doing so. I WANT MY ACCOUNT SORTED OUT. YOU OWE ME A CREDIT FOR TWO MONTHS' OVERCHARGING AND I WANT IT DONE NOW. You're nothing but a bunch of ********* and belong in the same class as some high level people who's been making headlines lately - suppose I better not mention names. But ultimately you're no better ... <br> "

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Replies (1)
MTN South Africa
MTN South Africa's reply18 Apr 2016, 07:51
Official
Hello J Helberg,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Kindly be advised that the upgrade has been cancelled,the credit for the difference is subscription has been passed and this credit reflect on the account.

Kind Regards,

Alice van der Merwe

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