Ongoing Problem with MTN not supplying contract data

This is an on going problem for almost a month now. Call center agents LIE to get you off the phone. Call center is unable to resolve a problem. Call center cannot do what they are paid to do. MTN is in breach of contract for failing to supply what was purchased by me the client.

This has been going on since 8 Nov 17, here are the last weeks happenings:

Friday 10 Nov: ref. ********** 42 ********** Email sent with copies of the contract as requested to verify and escalate the problem to get it resolved. Promised 2-48 hours to resolve. NOTHING HAPPENED (LIKE NORMAL)

Monday and Tuesday 13/14 nov: ref ********** 85 ********** Further emails sent to get a resolve and to escalate the problem. NOTHING HAPPEND (LIKE NORMAL) 2-48 hours to get it resolved. Spoke with call center agent Mohammed. His words "I will call you back tomorrow with feed back and will follow up with Senzo superior regarding matter." Senzo superior is Bonginkosi.

Wednesday 15 Nov: Spoke with supervisor ********** Have emails to confirm conversation. Asked to resend same emails from friday, i.e. copies of contract etc. Have in writing from him that he will resolve the problem and it has been escalated. ref. 1- ********** 0044. NOTHING HAPPENED (LIKE NORMAL)

Thursday 16 Nov: SMS from MTN. The problem has been resolved. Really? *** ppl. (excuse my language but this is now bordering on my being booked into rehab or arrested for harassment.) NOTHING HAS BEEN RESOLVED AT ALL!!! (LIKE NORMAL)

Friday 17 Nov: Call MTN again. Speak to Mohammed eventually. He remembers the call from Tuesday. Alas he doesnt remember calling me back. He spoke to Senzo and Bonginkosi. Both of whom are not available to talk to (go figure!) Senzo logged a note on the system to say that he spoke with me - utter LIES. Not a single person from MTN has ever called me back to resolve this issue. EVER. Mohammed has now taken it upon himself to resolve the issue. I cannot be put through to anyone else to help. Mohammed told me that there is only 1 person in the whole of MTN's thousands of employees that can resolve the problem, and that person is NOT AVAILABLE TODAY! COME ON MTN, HOW CAN THAT BE POSSIBLE? ARE YOU REALLY THAT PATHETIC? Mohammed said that he will call by 2pm today with the resolve. (Personally I think MOhammed will finish work at 1pm and so when i call back just after 2pm when NO ONE HAS CALLED ME BACK, he wont be there to take my call, and I WILL HAVE TO WAIT AGAIN. I GOT YOU FIGURED OUT MTN, I WILL CALL YOU BACK AT NOON AND GO THROUGH IT ALL OVER AGAIN.

MTN, thank you for your letter - admission of guilt as it were! That helps in building my case against your incompetence.

Your letter "We would like to advise that this matter is receiving priority attention. We see that your promised data has not been loaded as per your agreement, for this reason we have logged a request for this to be corrected. While this is being processed we have credited 50% of the your contracted subscription value, this is a total of R210.13. We have also referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.

Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly." GET AHOLD OF YOURSELVES! ALTHOUGH THIS IS THANKED FOR - THE CREDIT AND THE MESSAGE - NOTHING HAS HAPPENED!! REALLY GUYS - COME ON. I have 4 contracts with MTN, 3 were upgraded recently and these are the issues? Its not like I am a new customer either, at least 6 years so far. with 4 contracts.

If i cancel the contract, early termination fees are app****. MTN is the only carrier in the area that I live in with semi decent coverage. I BEG MTN TO RESOLVE THIS ISSUE BEFORE CLOSE OF BUSINESS TODAY I AM LOSING INCOME DUE TO YOUR LACK OF ABILITY TO RESOLVE THE PROBLEM. YOU HAVE NEGATED ON YOUR CONTRACT FOR ALMOST A MONTH NOW.