Ongoing Network & Customer Service Issues

Dear MTN Customer Service, I am writing to formally express my deep dissatisfaction with the service I have received since taking out a month-to-month contract with MTN. Since the beginning, I have experienced ongoing issues with the router. It constantly flashes red, and even when repositioned, the connection only works for a short while before becoming unstable again. The network repeatedly drops, forcing me to move around my home in search of a usable signal. This is extremely inconvenient and frustrating—especially considering I rely on this connection for work. Despite my efforts to remain patient, contacting your customer service has only made matters worse. On multiple occasions, I’ve spoken to agents who have been dismissive and unhelpful. Some even pretended they could not hear me, seemingly to drop the call. It is unacceptable to be treated this way, particularly when I am using my own airtime to call in for support on a service I am paying for. Additionally, I reached out via your Facebook page for assistance. I was assured that I would receive feedback within 24 hours, but it has now been over three days with no response. This situation is not only frustrating—it is unacceptable. I am paying for a service that is clearly not delivering what was promised. I would like immediate assistance to resolve this issue. Kindly escalate this matter to someone who can provide a proper technical assessment and offer a solution, or alternatively advise me on how to cancel the contract without penalties due to failure of service delivery. I look forward to a swift and professional response. Kind regards, Mr Britto .My Nr is *** Verification details The router nr :*** Address:unit 21 Vanreenans view ,5Webber avenue, Horsion View ,Roodepoort,1722 Debit order date the 4th my id number ***

Also note that your postmaster is always saying not delivered and all the links is just like MTN nothing works