Ongoing MTN Service Failures Leading to Financial and Professional Loss

Dear HelloPeter Team,

I am writing to express my deep frustration and disappointment with the ongoing lack of service and support from MTN, which has caused significant professional and financial damage.

It all began on August 22nd, when I requested assistance from MTN to activate the eSIM on my smar****ch. The process, which should have taken days, stretched out for an entire month due to MTN’s incompetence. Only on September 18th was I finally able to use my watch as requested. However, despite their promises, I woke up the very next day to find my services suspended due to supposed non-payment for August – even though the service delay was due entirely to MTN’s failures.

In good faith, I made a payment arrangement of R1,500 for the 27th of September, and shortly after, I paid R2,300 via EFT to settle my account. Yet, when I went into an MTN store, I was told that I needed to pay an additional R680 via card machine for my services to be restored. Despite following all instructions and even doing a SIM swap at their recommendation, I remain disconnected. The original problem has persisted, proving that the SIM swap was unnecessary and only added further cost and frustration.

As a pharmaceutical representative, I rely heavily on my phone to communicate with clients. Due to these ongoing service issues, I have been unable to work since September 18th, and I am now facing the very real threat of losing my job. MTN’s negligence, delays, and incompetence have cost me critical business opportunities and income. I am beyond furious that this issue has gone unresolved for over a month.

MTN has shown no urgency in addressing my concerns, despite repeated calls and store visits. I have been made to pay for services that are not functioning and to perform unnecessary SIM swaps, all while being left disconnected and unable to do my job. Their actions, or rather their inactions, have caused both financial and professional damage, and I am now considering legal action against MTN for breach of contract and financial loss.

I have tried to resolve this issue through MTN’s channels, but they have consistently failed to take meaningful action. I am now escalating this complaint through HelloPeter in the hope that MTN will finally take responsibility and resolve this issue immediately.

Thank you for your attention, and I trust that this platform will help bring about a resolution.

Sincerely, Creeson