Ongoing issue since 6dec 2017
No feedback given since the 6 dec 2017 being triple charged for insurance
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MTN South Africa's replyOfficial
23 Jan 2018, 10:37Good day Thabisile,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of us deducting more than what we should have for your insurance since your upgrade.
We have processed a credit for your all the debits that were erroneously done. This is a total of R1,276.80 VAT inclusive. The credit will be updated in 24 hours and should reflect on your next invoice.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply23 Jan 2018, 10:37
Official
Good day Thabisile,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of us deducting more than what we should have for your insurance since your upgrade.
We have processed a credit for your all the debits that were erroneously done. This is a total of R1,276.80 VAT inclusive. The credit will be updated in 24 hours and should reflect on your next invoice.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,