Ongoing Fibre Issues & Faulty Router – No Resolution from Supersonic

have been a Supersonic customer for two months, yet my experience has been extremely frustrating.

Initially, the fibre service did not work at all. After repeated calls and long delays, the service is now active, but the router provided is still not functioning. I’ve had to use my laptop as a makeshift router, which is damaging my device, despite paying for a proper router as part of the service.

Repeated attempts to contact Supersonic have been futile: I receive no clear answers, no feedback, and waste airtime trying to resolve the issue. This level of service is unacceptable.

I urge Supersonic to replace or repair the faulty router immediately and provide a clear resolution plan for my fibre service. Customers should not have to endure poor service and damages while paying for equipment that doesn’t work.