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Andrew D
1 reviews | Active since Nov 2013
28 Mar 2017, 14:35
Ongoing coverage problems [#***0]
<p>David Msida, Shereen Motale and Adrian Stellenberg (MTN Coverage Department) have for two months now been promising and end to the fact that there is no coverage and that they have escalated the problems. Now that I am trying to cancell my R3000 a month contract for absolutely no service, they are NOT taking my calls or responding to e-mails because the accounts department will not listen tyo my woes without a clearance letter from this department - SHAME ON YOU MTN. </p> <p>TO WHOWEVER RESPONDS - MY VODACOM NUMBER IS ********** </p>
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MTN South Africa's replyOfficial
28 Mar 2017, 21:10Thank you for your post.
We apologize for any inconvenience incurred.
The complaint regarding the coverage problem has been sent to the coverage senior manger to assist you.
Kind Regards,
Alice van der Merwe
Reference Number: ***2
Best regards,
MTN South Africa's reply28 Mar 2017, 21:10
Official
Thank you for your post.
We apologize for any inconvenience incurred.
The complaint regarding the coverage problem has been sent to the coverage senior manger to assist you.
Kind Regards,
Alice van der Merwe
Reference Number: ***2
Best regards,
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Andrew D's updateReviewer Update
29 Mar 2017, 05:39Dear Alice - You fail to understand the problem. I WANT to cancel my contract and the accounts department will not do so without the "Coverage Department" ADMITTING THAT I HAVE HAD NO COVERAGE FOR TWO MONTHS AND ISSUING A LETTER TO STATE AS MUCH. This they do not want to do and are sending out technicians AGAIN - please respond to the problem and stop fobbing thnis off to some amorphous entity that i cannot see or contact. I WANT OUT AND I WANT IT NOW.
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Andrew D's update29 Mar 2017, 05:39
Reviewer Update
Dear Alice - You fail to understand the problem. I WANT to cancel my contract and the accounts department will not do so without the "Coverage Department" ADMITTING THAT I HAVE HAD NO COVERAGE FOR TWO MONTHS AND ISSUING A LETTER TO STATE AS MUCH. This they do not want to do and are sending out technicians AGAIN - please respond to the problem and stop fobbing thnis off to some amorphous entity that i cannot see or contact. I WANT OUT AND I WANT IT NOW.
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Andrew D's updateReviewer Update
29 Mar 2017, 05:40********** 2
Dear Alice - You fail to understand the problem. I WANT to cancel my contract and the accounts department will not do so without the "Coverage Department" ADMITTING THAT I HAVE HAD NO COVERAGE FOR TWO MONTHS AND ISSUING A LETTER TO STATE AS MUCH. This they do not want to do and are sending out technicians AGAIN - please respond to the problem and stop fobbing thnis off to some amorphous entity that i cannot see or contact. I WANT OUT AND I WANT IT NOW.
AD
Andrew D's update29 Mar 2017, 05:40
Reviewer Update
********** 2
Dear Alice - You fail to understand the problem. I WANT to cancel my contract and the accounts department will not do so without the "Coverage Department" ADMITTING THAT I HAVE HAD NO COVERAGE FOR TWO MONTHS AND ISSUING A LETTER TO STATE AS MUCH. This they do not want to do and are sending out technicians AGAIN - please respond to the problem and stop fobbing thnis off to some amorphous entity that i cannot see or contact. I WANT OUT AND I WANT IT NOW.