JM
JENNI M
1 reviews | Active since Aug 2013
04 Jan 2017, 10:27
Ongoing connection problems
<p>I have had connection problems when I am at home for over a month now. I reported it and was told the site I connect to was down. I emailed again a few weeks later and no reply. Have emailed again now as this has still not been resolved only to be told it has not been fixed (like I don't know that) and they have no TAT. This is shocking service, my phone is virtually useless to me when I am at home as I cannot have a conversation with anyone, it just keeps breaking up/cutting out. So frustrating and absolutely no help from MTN. Unfortunately I still have a year left on my contract before I can migrate.</p>
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MTN South Africa's replyOfficial
05 Jan 2017, 21:45Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply05 Jan 2017, 21:45
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,