Ongoing Billing Issues and Poor Customer Service

I am utterly disgusted with the poor service, lack of accountability and follow through from MTN. For the past two months (August and September 2025), MTN has failed to debit my account. My bank confirmed that no debit attempts were made by MTN. Despite calling several times, every agent assured me that my account was up to date — even sending screenshots as proof.

Last week, I received a vague SMS about my billing account being “updated,” and then my line was suspended. I paid the R1,480 they requested, yet a week later my account was suspended again. Now they claim my debit was rejected, which is untrue.

To add to the frustration, I haven’t received monthly statements since June 2025. MTN made a billing error but refuses to take accountability, leaving me inconvenienced and without service.