Ongoing Billing Errors, Lack of Feedback, and Unfair Charges

I still am extremely frustrated with MTN. I was misled into a 36-month contract and ended up billed twice for the same data. Since 8 September 2025, I’ve repeatedly called, emailed, and visited stores, yet nothing has been properly resolved.

Because MTN failed to act, I had to dispute one debit order myself to protect my money. I have no problem paying for legitimate charges, I just expect fair billing, reversal of errors, waiver of unfair fees, and confirmation that my credit record is safe. The ongoing lack of accountability is unacceptable.