Ongoing Bad Service

Good Day,<br> <br> I submitted a report on \Hello Peter"regarding incorrect billing due to me not receiving my data bundle of 300mb since the commencement of my contract. A response from \""Tim\"" was received on the 9th September 2015. It was stated \""(REQ:***) was dealt with accordingly. A total credit amount of R160.01 incl. VAT.\""<br> <br> \""Tim\"" did not investigate this complaint correctly. It is simple if I was billed 300mb of data at an out of bundle rate since the commencement of my contract. Multiple this amount by the number of months to get the amount I should be reimbursed. <br> <br> Due to the fact MTN has made no effort to calculate this amount or do there job correctly I have gone through my itemised billing and accordingly calculated am amount owing to me of R2600. I am more than happy to show how this amount was calculated.<br> <br> Once again I feel obliged to state. The lack of response and poor communication on this issue is appalling. The fact also that a grossly incorrect amount was offered to financial compensate me is ********* and not fair to me as a customer. MTN is solely at fault in this instance and should be the ones making the effort to timelessly resolve this issue."""