JV
Juan V
1 reviews | Active since Aug 2013
12 Dec 2016, 10:07
Ongoing Account Issues
<p>Since I got my upgrade in September I have been struggling with my Debit Order NOT going off on time. I have called MTN twice now and every time the consultant I speak to says they have rectified the issue but so far my debit orders are not going off. I have been in a MTN store and checked my details with a consultant - my bank details and debit order dates are correct but no further explanation could be given regarding my query. I am really dissappointed with the assistance from MTN as I don't understand why the issue can't be fixed!</p> <p>I would appreciate it if a senoir person from the Accounts Department can get in contant with me in order to resolve this issue as I refuse to go into a store again to pay manually.</p> <p>Juan de Villiers</p>
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MTN South Africa's replyOfficial
13 Dec 2016, 10:22Good day Juan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i can confirm that your debit order issue is resolved and will run off on the 1st of every month. You should not have any further issues.
Regards,
Ishie.
Best regards,
MTN South Africa's reply13 Dec 2016, 10:22
Official
Good day Juan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i can confirm that your debit order issue is resolved and will run off on the 1st of every month. You should not have any further issues.
Regards,
Ishie.
Best regards,