Ongoing Account Issues

<p>On 12 Dec 2016 I logged a review on here about the fact that my debit orders are not going off on the 1st of each month as it should. I have phoned MTN on various occations speaking to different consultants and each time they promised the issue has been resolved, BUT it hasn't. On 13 Dec 2016 I received a reply on my review from Ishie at MTN to say the issue has been resolved. But it is 6 Jan 2017 now and still no debit order has gone off my account. I have been a customer of MTN for the last 15 years and have always believed them to be great but for the last 3 years I am sorry to say my experience with MTN is that they either don't care or have staff who is not trained properly and I am seriously thinking about finding another service provider once my contract expires next year.</p> <p> </p> <p>I would appreciate a senior person to deal with this issue at hand and let me know what the issue is and how it was resolved, as you never get proper feedback from MTN.</p>