PE
Paul E
1 reviews | Active since Sept 2013
13 Jul 2015, 14:36
ongoing
REQ:*** logged 7 May<br> REQ:*** logged 12 May<br> REQ:*** logged 4 June<br> REQ:*** logged 9 June<br> REQ:*** Logged 23 June<br> REQ:*** Logged 3 July (finally logged to credit account)<br> REQ:*** Responded 9 July<br> <br> And now today what does MTN send me?<br> \Yello
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 Jul 2015, 09:33Hello Venefi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance was cancelled in February 2015 and no further payments were deducted for insurance. The contract has been cancelled and the balance has been written off due to late cancelled. Kindly note that there there is no refund due to you for this account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance was cancelled in February 2015 and no further payments were deducted for insurance. The contract has been cancelled and the balance has been written off due to late cancelled. Kindly note that there there is no refund due to you for this account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply29 Jul 2015, 09:33
Official
Hello Venefi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance was cancelled in February 2015 and no further payments were deducted for insurance. The contract has been cancelled and the balance has been written off due to late cancelled. Kindly note that there there is no refund due to you for this account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance was cancelled in February 2015 and no further payments were deducted for insurance. The contract has been cancelled and the balance has been written off due to late cancelled. Kindly note that there there is no refund due to you for this account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,