VR
Vic R
1 reviews | Active since Jan 2015
16 Feb 2016, 09:03
One year on, still no action
This is the third report to Hello Peter. Two months ago MTN apologised and promised to resolve the matter immediately. I have had no response since and we are back to them not responding to my emails. Is it possible to elevate the matter to higher authority? My contract was cancelled more than a year ago. They are still deducting money from my account.
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MTN South Africa's replyOfficial
17 Feb 2016, 09:47Hello Vic Raison,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the cancellation request received in February 2015 was for the number ***. The line was migrated to prepaid on 2015-02-27 and you were last billed for this number on 2015-02-05. The number *** has since been migrated to prepaid as per the request received 2016-01-08 and your account will no longer be debited.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the cancellation request received in February 2015 was for the number ***. The line was migrated to prepaid on 2015-02-27 and you were last billed for this number on 2015-02-05. The number *** has since been migrated to prepaid as per the request received 2016-01-08 and your account will no longer be debited.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply17 Feb 2016, 09:47
Official
Hello Vic Raison,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the cancellation request received in February 2015 was for the number ***. The line was migrated to prepaid on 2015-02-27 and you were last billed for this number on 2015-02-05. The number *** has since been migrated to prepaid as per the request received 2016-01-08 and your account will no longer be debited.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the cancellation request received in February 2015 was for the number ***. The line was migrated to prepaid on 2015-02-27 and you were last billed for this number on 2015-02-05. The number *** has since been migrated to prepaid as per the request received 2016-01-08 and your account will no longer be debited.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***