FG
Fransiena G
1 reviews | Active since Sept 2013
05 Feb 2016, 11:40
One year later, still waiting to be re-imbursed
Dear Sir/Madam<br> I'm very frustrated. I have been over-billed from February - September 2015. I have a fixed account of R360 on this cellphone number. I went to the retail shop in Jakaranda mall in Gezina, Pretoria. They have logged a call now numerous times. I phoned the accounts department of MTN, they logged a call. I've done it online and still I don't get back the money that was overcharged. Will you please be so kind to help me resolve this problem? <br> Take note: I have a fixed account and the fact that it was overcharged was no fault of mine so don't tell me I used the data. I NEVER asked for the data.<br> Regards<br> Fransie Grobbelaar<br>
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MTN South Africa's replyOfficial
09 Feb 2016, 10:43Hello FransieG,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the bill was due data usage on your number, the usage limit service was only set on 2015-06-26 which means that any charges prior to that date you are liable for. All the invoice starting from 2015-07-13 do not exceed the usage limit. The usage limit service prevents you from being charged once you have exhausted your monthly allocated inclusive value.
We trust that you find the above in order.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the bill was due data usage on your number, the usage limit service was only set on 2015-06-26 which means that any charges prior to that date you are liable for. All the invoice starting from 2015-07-13 do not exceed the usage limit. The usage limit service prevents you from being charged once you have exhausted your monthly allocated inclusive value.
We trust that you find the above in order.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply09 Feb 2016, 10:43
Official
Hello FransieG,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the bill was due data usage on your number, the usage limit service was only set on 2015-06-26 which means that any charges prior to that date you are liable for. All the invoice starting from 2015-07-13 do not exceed the usage limit. The usage limit service prevents you from being charged once you have exhausted your monthly allocated inclusive value.
We trust that you find the above in order.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the bill was due data usage on your number, the usage limit service was only set on 2015-06-26 which means that any charges prior to that date you are liable for. All the invoice starting from 2015-07-13 do not exceed the usage limit. The usage limit service prevents you from being charged once you have exhausted your monthly allocated inclusive value.
We trust that you find the above in order.
Kind Regards
Zukiswa
REQ:***