TC
Tristan C

1 reviews | Active since Jul 2011

15 May 2017, 16:31

One year later...still no resolution

<p>This problem started a year ago but 7 months ago I received what I thought was a real response from MTN here...https://www.hellopeter.com/mtn/reviews/incorrect-debits-no-feedback-handed-over-to-collectors- ********** .</p> <p> </p> <p>Following this I had no further communication from Peggy or MTN. I am once again receiving threatening calls from MBD Attorneys and they could not care that MTN are the responsible party that caused the problem.</p> <p> </p> <p>I am giving MTN one last chance. Issue me with a new 24 month contract starting now or a future date you select. I want no data, sms, etc. I only want the device. I have lost faith in the rest. If you are not prepared to face your msitakes and resolve the issue I will have to take this to the Consumer Goods and Services Ombudsman. I cannot keep dealing with this month after month. </p> <p> </p> <p>You are not treating customers fairly or professionally.</p>

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Replies (1)
TC
Tristan C's update18 May 2017, 14:11
Reviewer Update

Hi Alice,

Thank you for your response.

I was issued with a device which I have and intended to pay for over the duration of the contract. The problem is that the contract I setup was for a debit order but I was never debited. Then it was handed over and we are where we are now.

I am still getting messages from MDB on a daily basis for the full settlement on the device. This is more than the R1,466.68 you have mentined above so I do not believe this will resolve the issue.

Kindly discuss with MDB and let me know what is happening so I can do what is necessary.

Thanks, have a great day further!