One week to activate an Account - Really Now

My phone was delivered on 8/12/2017 and I was not advised that I would have to call in to activate it. I’ve been calling the Activations department from 11/12/2017. I was advised that there is a network problem and the turnaround time is 24hours. I’ve been calling them every day and my sim card is still not activated. This morning I called again and the Supervisor Lungile told me that an old contract was activated, he also said that he had escalated this last week Friday and hasn’t received a response from IT. I don’t know what old he’s talking about as I’ve never had a contract with MTN. Lungile also referred me to Nhlanhla Nkabinde the person who assist me with my application. I’ve been waiting for to call me for the past 2 hours. I also spoke to Kgabo who rudely told me that Nhlanhla is busy with other customers and she will call me when she has time. When I asked to speak to his supervisor he said she was busy and I need to let them do their jobs. So exactly who is supposed to activate this sim card. I went to MTN shop in Midrand and said they can’t assist because my application was done online. I even suggested that they come, take their phone back and cancel the contract and guess what, they need to log a request to cancel the contract. I will have to wait another 24 hours for someone to get back to me. This really an inconvenience and being sent from pillar to post is only frustrating. Its either you cancel the contract or active the sim card within the next 24 hours