1 reviews | Active since Dec 2015
ONE WEEK- NO PHONES OR WATCH
I SIGNED A CONTRACT FROM MTN NEWCASTLE MALL FOR A GALAXY NOTE 5 AND GALAXY S2GEAR AS WELL AS A SONY Z5.I WAS CALLED ON THE 2/12/15 TO SAY THAT MY GOODS WERE THERE AND AVAILABLE FOR PICK UP. I VISITED THE STORE ON THE 3/12/15 TO PICK UP MY GOODS,SAT FOR THE BETTER HALF OF AN HOUR AND WAS INFORMED THAT THE SYSTEM WAS SLOW AND THEY WERE UNABLE TO ASSIST ME AT THE TIME. THE SALES LADY INFORMED ME THAT THEY WOULD HAVE THE PHONES AND WATCH READY FOR PICK UP BY 10AM ON THE 4/12/15 AND THAT I COULD SEND ANYONE TO PICK IT UP. AT 10AM ON THE 4/12/15 I SENT A FRIEND TO GET THE PHONE. THE SALES LADY SAID IT WAS STILL NOT READY AND THAT IT WOULD BE READY AT 2:30PM. I WENT IN AT 2:30PM. I WAS TOLD THAT THERE WAS AN ISSUE AND IT WAS REFEREED TO THEIR SUPERVISOR AND THAT IT WOULD BE READY AT 10AM ON THE 5/12/15. IT WASN'T... AGAIN.I WAS THEN TOLD THAT BY MONDAY AFTERNOON IT WOULD BE READY. IT WASN'T... AGAIN... I WAS TOLD TO CHECK AT 10AM ON THE 8TH... STILL NOTHING... I THEN WAS TOLD TO COME BACK AT 5PM.THERE WAS STILL NOTHING. HOWEVER, I WAS GREETED BY CLOSED DOORS AND A NOTE TO SAY THEY WERE CLOSED AT 5PM. I BANGED ON THE DOOR TILL IT WAS OPENED TO WHICH I ASKED FOR MY CONTRACT TO BE TERMINATED
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant management for their attention.
It is very sad that you had to cancel the contract because of something that could have been avoided.
Please be assured that the service you had is not how we at MTN do business.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant management for their attention.
It is very sad that you had to cancel the contract because of something that could have been avoided.
Please be assured that the service you had is not how we at MTN do business.
Kind Regards
Itumeleng
REQ:***
