tM
timothy M
1 reviews | Active since Jul 2011
31 Mar 2015, 11:47
one week cant get through to MTN call centre
Good day<br> <br> I would like to report this bad response to customer calls by MTN. Its been a week and I cant get through to the MTN call centre and MTN insurance, I am really annoyed with this kind of poor service. I an issue at hand. My phone got damaged so I need it to be fixed by the insurance but they don't answer the phone either on the call centre or on MTN insurance number. What kind of customer service is this? This is really bad! I am paying insurance instalment of a monthly basis and this is how am paid off?
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MTN South Africa's replyOfficial
13 Apr 2015, 11:25Hello mutya1979,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have escalated this to the insurance team for them to contact you directly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have escalated this to the insurance team for them to contact you directly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply13 Apr 2015, 11:25
Official
Hello mutya1979,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have escalated this to the insurance team for them to contact you directly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have escalated this to the insurance team for them to contact you directly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***