SA
Samantha A
1 reviews | Active since Mar 2012
26 Jul 2015, 18:42
one week and no response.
A week ago my father my father app**** online for a mtn contract for me for the Sony xperia Z2.To this day, NO ONE has called back to follow up and confirm the contract. We then went to the mtn store at pavillion who told us they have not had stock in MONTHS (even though the mtn brochure advertised this contract) . I also went into the westville mall branch on tuesday who took my details and said they would order the phone for me and that it would be there within 2-3 days. I'm still waiting. Extremely frustrated with mtn! Do they not want our business?
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
05 Aug 2015, 11:32Hello samanthasangove,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the MTN Direct team for urgent attention and to contact you directly so we may assist with your application.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the MTN Direct team for urgent attention and to contact you directly so we may assist with your application.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply05 Aug 2015, 11:32
Official
Hello samanthasangove,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the MTN Direct team for urgent attention and to contact you directly so we may assist with your application.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the MTN Direct team for urgent attention and to contact you directly so we may assist with your application.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,