One star is too much!!! Despicable service!!

<p>We started our upgrade process on our contract last year October in Lephalale MTN, the one in town. And they have had excuses every time we wet to follow up, NOTE WE FOLLOWED Up they never phoned. Early December we decided to try and see if the Thabazimbi branch is better but alas both are worse. The most horrid part is that when we phone customer service they can either not pick anything up, which is infuriating in itself because we have been PAYING for this upgrade but we have not received anything or simply tell us the courier will deliver tomorrow. Everyday is tomorrow and it never happens!!!! We are seriously considering closing this contract and deal because why pay for something we don't have and they are next to useless with service delivery or trying to help. I am friendly every time I phone and request an update even though I want to climb through the wall!!! I need the tablet to do business and this just makea the whole situation even worse. Almost three months later and I don't have the tablet which I made sure when we took out the contact WAS in Stock. If someone from MTN reads or responds to this, the number as a contact is my husband's and not the number that is referred to in the problem contract. </p>