One issue and the business relationship goes to hell

<p>Two years ago after some financial difficulties, I paid off all my outstanding balances at MTN. One of my contracts was listed as belonging to someone else, even though I was still paying for it and not receiving any of the services. For the past year and a half I have been sending enquiries and requests for further investigation with no response or results.</p> <p>Last week I sent an email stating that if they dont investigate and sort it out I would go to the authorities. Today all the false details in the account have been replaced with mine, with no answers and / or services that I have been paying for.</p>