LD
Linda D
1 reviews | Active since Aug 2016
05 Aug 2025, 13:21
One hand doesn't know or care what the other is doing.
One hand doesn't know or care what the other is doing. This company... cancelled my debit order and then called me to find out why my debit order didn't go through! Can you ever!!! What a bunch... that's after one sales rep cancelled my contract and re-instated a contract of theirs! And now they are calling me to find out why I didn't pay. My bank says to ask them why they didn't run the debit order. Of course I can't call them because they have used all my airtime! What a bunch!!1
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Linda D's updateReviewer Update
06 Aug 2025, 18:05MTN, it is honestly time to stick with your word, and to train your people. Kelvin called yesterday to tell me that all my problems have been sorted (but when I went to upgrade at the shop in William Nicol, it had not been sorted). Another problem is that because someone who didn't know what they were doing cancelled the debit order run (so my MTN payment didn't go through). So I had MTN collections calling me asking why. I don't know... MTN cancelled it. SO, I can't upgrade for another 3 days. Tsebe Nonhlanga (? spelling) also called me and said he would call again on Wednesday to check if everything was sorted. He didn't. I was wanting to ask him about the debit order thing. Once again absolutely no way to get back to anyone! I have lost the opportunity to get the package that I was after. Due to your people not being adequately proficient and honest. MTN, what I would like, seeing you have messed me around incredibly badly, is for you to Honour the contact that I initially wanted (without the ***** being involved). Honor Phone with earbuds, watch, storage and voucher at the same price that I could have gotten it if you guys hadn't messed up so badly. Thank you. Note that if I don't get an upgrade on Friday I will be further penalized because my contact is now finished.
LD
Linda D's update06 Aug 2025, 18:05
Reviewer Update
MTN, it is honestly time to stick with your word, and to train your people. Kelvin called yesterday to tell me that all my problems have been sorted (but when I went to upgrade at the shop in William Nicol, it had not been sorted). Another problem is that because someone who didn't know what they were doing cancelled the debit order run (so my MTN payment didn't go through). So I had MTN collections calling me asking why. I don't know... MTN cancelled it. SO, I can't upgrade for another 3 days. Tsebe Nonhlanga (? spelling) also called me and said he would call again on Wednesday to check if everything was sorted. He didn't. I was wanting to ask him about the debit order thing. Once again absolutely no way to get back to anyone! I have lost the opportunity to get the package that I was after. Due to your people not being adequately proficient and honest. MTN, what I would like, seeing you have messed me around incredibly badly, is for you to Honour the contact that I initially wanted (without the ***** being involved). Honor Phone with earbuds, watch, storage and voucher at the same price that I could have gotten it if you guys hadn't messed up so badly. Thank you. Note that if I don't get an upgrade on Friday I will be further penalized because my contact is now finished.