AB
Andre B
1 reviews | Active since Mar 2016
08 Mar 2016, 19:22
One contract changed without notice
On 2 Aug 2015 I upgraded 2 of my 3contracts which is all topup contracts. Both the phones needed the small sim so i had to pay R100 each cash without receipt. I got both the documents which I signed for topup 100<br> the one topup contract is for one of my workers. 4 months ago I noticed my amount to pay is going to nearly double. I logged on to MTNActice and I saw the topup 100 has been changed to anytime 100.I tried to help form costomer care. First time I was told to hold the line after 30 min I ended the call. the second time i explained everyting and the phone was put down the third time i was given a number which I got no reply.<br> the services of all three phones are suspended. I logged a complaint on MTN complaint website on 17 Feb I received a email that i would be contacted within 5 working days Nothing happened.I want to know who changed the contract and what is happening. The first contract with Mtn is now 14 years old. Thanks Andre Bouwer
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MTN South Africa's replyOfficial
09 Mar 2016, 14:48Hello carl51102,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your contract is on the MTN My Choice R110 package which allows you to load airtime and also allows you to make calls even if you have no airtime, the calls would then be billed on the account as it did.
To avoid exceeding your airtime allocation you need to set a Usage limit. This is the package you had since you upgraded on the 02 August 2015.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your contract is on the MTN My Choice R110 package which allows you to load airtime and also allows you to make calls even if you have no airtime, the calls would then be billed on the account as it did.
To avoid exceeding your airtime allocation you need to set a Usage limit. This is the package you had since you upgraded on the 02 August 2015.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply09 Mar 2016, 14:48
Official
Hello carl51102,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your contract is on the MTN My Choice R110 package which allows you to load airtime and also allows you to make calls even if you have no airtime, the calls would then be billed on the account as it did.
To avoid exceeding your airtime allocation you need to set a Usage limit. This is the package you had since you upgraded on the 02 August 2015.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your contract is on the MTN My Choice R110 package which allows you to load airtime and also allows you to make calls even if you have no airtime, the calls would then be billed on the account as it did.
To avoid exceeding your airtime allocation you need to set a Usage limit. This is the package you had since you upgraded on the 02 August 2015.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,