1 reviews | Active since Feb 2015
One client at a time
I entered MTN for an account payment. Ms Jakoet was busy next to the quematic talking to another client. I proceeded to the AUTOMATIC quematic to generate a ticket number. At this point she saw me and turning her back on the other client wanted to now help me generate a ticket. I felt so embaressed for the other client still standing there waiting that I said to her \I can read you know"<br> At this point she became so taken aback and angry that she puffed up her face and as I walked away say \""wat \""n ombeskofte man!\""<br> Not only that she went through the store slandering me to other staff members of how rude I am but she didn't realise my daughter was in the shop listening to her. I am such a regular for years with most of the staff that I also feel it was not nice of her at all.<br> I would like her to write me an apology and also have a retrain on what customer service is. lastly she should try to always keep composure as we do in the service industry. arrogance doesn't have a place in MTN stores."""
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Best regards,
