SP
Stef P
1 reviews | Active since Apr 2012
18 May 2015, 18:33
Once off Monthly itemised billing requested
I requested a once off itemised billing for the month of April from MTN customer call centre. I phoned TWICE already with TWO reference numbers. The first one was 2 weeks ago, the second call was lastweek. Up to date, I HAVE NOT HEARD OR RECEIVED A SINGLE EMAIL FROM MTN supplying me with my once of itemised billing.<br> <br> I had R900 worth of airtime that is GONE. MISSING. I would like to know where that airtime went so that is why I requested a once off itemised billing for the month of April.
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MTN South Africa's replyOfficial
19 May 2015, 11:04Hello MissCroft,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply19 May 2015, 11:04
Official
Hello MissCroft,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***