Hellopeter
Share Your Experience

1 reviews | Active since May 2016

04 May 2016, 18:34

Once-Off International Bundle - RIPOFF!

When using the MTNza Mobile Application, it requires you to authorise the the application to collect data from your account; this is a BLACK SCREEN with text in the middle and a REJECT/ACCEPT prompt. Now after I open the application to check my Prepaid balance, POPS up another BLACK screen, after press ACCEPT, it tells me what I brought a Once-Off Int Calling Bundle. WHAT A CON, THIS IS SOCIAL ENGINEERING EXPLOITATION! I AM REPORTING THIS TO ICASA!

0
Replies (2)
MTN South Africa
MTN South Africa's reply05 May 2016, 14:26
Official

Good Day  marc-rossmann

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly note that the application  prompts the user to make a selection and  the purchases are processed when the prompt to purchase has been selected.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ:***

 

Best regards,

's update05 May 2016, 14:35
Reviewer Update
Sorry, But I don't accept that explanation. MTN is exploiting the natural repetition that humans have in repeating things over and over, the two screens are designed and displayed in similar formats and thus you accept those terms or sale with reading the small print. MTN is rightly so allow to do this, but I really feel it is ********* to trick users into this purchases. Come on, let's play fair, furthermore I am using your network and not another colour.