LJ
Lyall J
1 reviews | Active since Nov 2009
08 Jun 2015, 13:17
Once more lines suspended
Once more mine lines are suspended and the call centre still not working properly so the call drops all the time.<br> <br> Firstly they have not taken off last months payment and secondly I asked to pay this amount on the 15th of this month.<br> <br> This is now unacceptable and am really considering changing service providers after being a client for 20 years.
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Replies (1)
MTN South Africa's replyOfficial
11 Jun 2015, 08:54Hello lyallj,
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records your lines have been reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records your lines have been reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply11 Jun 2015, 08:54
Official
Hello lyallj,
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records your lines have been reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records your lines have been reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***