Once again you do not fail to dissapoint

This is the last reply I got from you: " The VAS (Value Added Service) engineer assigned to the request seems to have found the problem as they've requested for your password that is active for your iMail. The issue could possibly be linked with the iMail account settings not being set properly hence the messages are not being delivered to your email. Please make contact with us via our live chat service by clicking on the link below and providing reference number SMC/***. https://www.mtn.co.za/support/Pages/Ask_a_question.aspx Please type in your cell-phone number, clik on next and wait for the chat window to appear. " Firstly, there is no chat service on the provided link. I've tried in working hours, and various times of the day. There is simply an Email service, on which one never gets a reply. Bravo. Secondly I tried re-checking my own settings on iMail, since whatever was wrong is supposedly fixed. But low and behold, the whole iMail service is unavailable, see attached image. Complaining about this simple add-on service might seem insignificant to you. But it is about the experience, and this really made you nicer than the rest. Take that away, and there is not much left that I cannot get elsewhere. So instead of asking me to help myself on channels that aren't working, why don't you get someone to actually help me. In 3+ months of complaints, I have yet to receive a single phone call. Not even to say, sorry we are useless and looking into your problem.