1 reviews | Active since Feb 2015
Once again, the little guy undeservingly suffers!
<p>I have been a loyal MTN contract customer since 2013. And although we have had differences I still remained their customer. Now I feel like an abused wife because they keep harassing me for no reason. In may i upgraded my contract. They wanted me to create a debit order but I refused because i dont want too many fingers in my account creating unnecessary bank charges. I usually pay my account on the 16th of every month and never skipped a payment. But mtn have ever since been suspending my account every month. Each time i call their call center im told the account was suspended by their computers automatically although my account is not in arrears. They give some complicated explanation about invoices being generated on certain days of the month and including the payment for the following month.(gibberish) which i dont care for... Im a business man... my phone line needs to be open full time. Two days back on the 13th they suspended my services again. Upone calling them, they immediately reactivated the services. For the whole day my account was suspended. I lost out on all appointments with my clients. I make R1800 per client and that day i lost 5 ppointments. That's coming to an amount of R9000 and its not their fault but the computers but they reactivated the services and everything is supposed to be okay right? Wrong!! As i am typing this... I received an SMS that goes as follows " Yello, overdue account warning. Please pay R 1161.43 to avoid service suspension. Make payment to ABSA Bank, account no. ********** 150. Kind Regards, MTNSA" so im guessing my services will be suspended again. Whether i call them or not. If I don't make other means i will lose more money. Yet on the 16th they expect a payment. Where am i gonna get the money if they are halting my source of income. Dear MTN... to u this may seem as a simple inconvenience but to some of us its a livelihood....</p>
The number concerned is ********** 017
The number concerned is ********** 017
Good morning George
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The invoice date on the account is the 13th of every month. There is a 21 day period when the invoice needs to be paid in full, when that does not happen the line gets suspended. This account has an outstanding amount of R 1,161.43, which will be the reason the sms was sent.
To check your balance, kindly dial *162# okay and choose option 3. The line was unsuspended on the 10-10-2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Good morning George
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The invoice date on the account is the 13th of every month. There is a 21 day period when the invoice needs to be paid in full, when that does not happen the line gets suspended. This account has an outstanding amount of R 1,161.43, which will be the reason the sms was sent.
To check your balance, kindly dial *162# okay and choose option 3. The line was unsuspended on the 10-10-2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
