RT
Ryan T
1 reviews | Active since Oct 2015
16 Oct 2015, 11:29
Once again poor service from MTN
I have multiple issues with MTN:<br> 1. It took 5 attempts over a 6 month period to change banking details.<br> 2. I have been trying to get through to MTN customer care centre for 3 days now and line always goes dead when i am put on hold.<br> 3. the service in their retail outlets is absolutely shocking and staff truly do not care about the customer especially in the Rosebank mall branch.
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MTN South Africa's replyOfficial
18 Oct 2015, 08:57Hello rtuohy,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Kindly note that the matter has been escalated to the Customer care for assistance
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Kindly note that the matter has been escalated to the Customer care for assistance
Warm Regards
Nompumelelo
REQ:***
MTN South Africa's reply18 Oct 2015, 08:57
Official
Hello rtuohy,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Kindly note that the matter has been escalated to the Customer care for assistance
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Kindly note that the matter has been escalated to the Customer care for assistance
Warm Regards
Nompumelelo
REQ:***