1 reviews | Active since Oct 2009
once again MTN ******s up my contract
<p>After autopage stuffed up my past 2 upgrades, where what was agreed apon was never given, I eventually gave up trying to resolve it, eventually autopage folded, I was moved to MTN SP. I got phoned 2 weeks ago to upgraqde my contract, was told they are MTN, and I went through my upgrade, clarified everything 3 times as the voice call was being taped, and double checked everything to ensure that I was getting what I wanted and no hidden things were outstanding. I was told that my upgrade with a samsung s7 LTE 64Gb jet blackand confirmed at a price of R549 a month and my phone would be delivered in 10 days. I was called last week on thursday by MTN informing me the jet black colour was not available and they only had gold, which I agreed to accept. Today they deliver the phone, and to my amazement it is only a 32Gb phone, I then contacted MTN and was passed from pillar to post, only to find out the people that phoned me was a company called ICC who os a third party provider to MTN. When speaking to them they give me the run around that they cant change stuff on the system and I must cancell the upgrade and then they will recontact me in 2 weeks. *** I gave my other phone to my son on the weekend, knowing I was getting my new phone today. Now I must wait a further 2 Weeks. Here the Bullsh..T starts again. I then phoned MTN who started passing me between departments again. I am so tired of this **** where the HELL is the SERVICE in South Africa. There IS none, but they want your money and will cut you off abruptly if you dont pay them, but it takes months to resolve small issues. If this isnot resolved by tomorrow afternoon I will be moving to VODACOM. I have had enough of this **** service now.</p>
after being a client for 20 years, MTN still cant get their act together, I will be moving to Vodacom or telkom in the next few days.
after being a client for 20 years, MTN still cant get their act together, I will be moving to Vodacom or telkom in the next few days.
I got phoned 4 times by CCI who were supposed to cancel my upgrade yesterday telephonically, the first time to find out when I am going to be at home so they can deleiver my phone because I was not at home yesterday. :-O serious. I had to inform them I am cancelling the upgrade. 20 minutes later someone else phoned re the cancelling of my upgrade, which I confirmed again. Less than half an hour later I got contacted again by the second person to tell me about getting my phone deleivered, then after looking at their system realised they phoned me half an hour before to cancel, and then again 30 odd minutes later I was called again about the same thing.. And then again in the afternoon to tell me its going to be about 3 working days before they get the phone back and cancel my upgrade. *** seriously ?? The phone was retuned on monday and its now going to take another 3 days ... Pathetic..
I got phoned 4 times by CCI who were supposed to cancel my upgrade yesterday telephonically, the first time to find out when I am going to be at home so they can deleiver my phone because I was not at home yesterday. :-O serious. I had to inform them I am cancelling the upgrade. 20 minutes later someone else phoned re the cancelling of my upgrade, which I confirmed again. Less than half an hour later I got contacted again by the second person to tell me about getting my phone deleivered, then after looking at their system realised they phoned me half an hour before to cancel, and then again 30 odd minutes later I was called again about the same thing.. And then again in the afternoon to tell me its going to be about 3 working days before they get the phone back and cancel my upgrade. *** seriously ?? The phone was retuned on monday and its now going to take another 3 days ... Pathetic..