kP
kyle P
1 reviews | Active since Feb 2015
04 Feb 2015, 11:26
Once Again MTN
On sunday i went into MTN northgate (outside store) to apply for my upgrade. I asked for the sony Xperia Z3 and was informed there is no stock...understandable. I was thusly informed they would order one and would arrive by Tuesday. it is now Wednesday and i have not even recieved a courtesy call. and it is physically impossible to contact that specific branch. I am extremely frustrated now as this happens on Every upgrade. can someone either sort this out or just cancel my upgrade and i'll go to another network please. this service is shocking
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MTN South Africa's replyOfficial
17 Feb 2015, 14:46Hello kyle***89,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As discussed over the telephone you did get your upgrade done at another MTN shop. I will also advise the management team of the experience you had with the shop outside Northgate.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As discussed over the telephone you did get your upgrade done at another MTN shop. I will also advise the management team of the experience you had with the shop outside Northgate.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply17 Feb 2015, 14:46
Official
Hello kyle***89,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As discussed over the telephone you did get your upgrade done at another MTN shop. I will also advise the management team of the experience you had with the shop outside Northgate.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As discussed over the telephone you did get your upgrade done at another MTN shop. I will also advise the management team of the experience you had with the shop outside Northgate.
Regards
Thabelo
REQ:***
Best regards,