KC
Kobus C
1 reviews | Active since Mar 2009
24 Nov 2015, 11:20
Once again - Anyone with more than one braincell a
After months of numerous complaints, emails, promises and even a phone call from them stating that it will be rectified I once again received the stupid \Link to an Invoice"email this morning"
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Replies (1)
MTN South Africa's replyOfficial
24 Nov 2015, 14:51Hello coe22920,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that by law we need to do security verifications when sending statements electronically before you are able to open the statement. Sending a PDF attachment did not do that hence you now need to log on to the site where you will need a pin number before viewing or downloading the statement.
For your account balance, kindly contact our Customer Care on 808 (free from an MTN line) or 083 1 808 (chargeable from a non MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Warm Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that by law we need to do security verifications when sending statements electronically before you are able to open the statement. Sending a PDF attachment did not do that hence you now need to log on to the site where you will need a pin number before viewing or downloading the statement.
For your account balance, kindly contact our Customer Care on 808 (free from an MTN line) or 083 1 808 (chargeable from a non MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Warm Regards
Itumeleng
REQ:***
MTN South Africa's reply24 Nov 2015, 14:51
Official
Hello coe22920,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that by law we need to do security verifications when sending statements electronically before you are able to open the statement. Sending a PDF attachment did not do that hence you now need to log on to the site where you will need a pin number before viewing or downloading the statement.
For your account balance, kindly contact our Customer Care on 808 (free from an MTN line) or 083 1 808 (chargeable from a non MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Warm Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that by law we need to do security verifications when sending statements electronically before you are able to open the statement. Sending a PDF attachment did not do that hence you now need to log on to the site where you will need a pin number before viewing or downloading the statement.
For your account balance, kindly contact our Customer Care on 808 (free from an MTN line) or 083 1 808 (chargeable from a non MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Warm Regards
Itumeleng
REQ:***