On Sunday 14th of July 2024 placed an order for the MTN Home Premium month 2 month with a 5G router and I paid R788 which included the pro-rata for the month of July on the website it promises a 3 day delivery

On Sunday 14th of July 2024 placed an order for the MTN Home Premium month 2 month with a 5G router and I paid R788 which included the pro-rata for the month of July on the website it promises a 3 day delivery. On Monday 15 July 2024 I received a call that my application was successful. 3 days after purchase I called MTN to find out where my order was, nobody could find the order I placed they couldn’t find my personal data on their systems that I entered before placing my order. I have been requesting for a refund and MTN keep assisting they can’t find my ID number to access my profile. MTN IS A **** i clearly entered all my personal information before placing my order and paying for it, I even got a call that my application was successful how was it successful if they didn’t have my ID number? I want my money back MTN