GM
Gina M

1 reviews | Active since Oct 2013

06 Nov 2015, 12:23

ON SPECIAL - BUT WE DONT HAVE STOCK

Good day<br> <br> On Tuesday 3/11 I went to the MTN office in Oudtshoorn to take out a new contract. The staff were really efficient + friendly, I was told orders from this branch are placed on Tues, Wed & Fri. On completing all the necessary docs, I asked when I would get the phone & I was told 2 - 3 weeks. On asking why so long I was told it depends whether the warehouse has stock or not.<br> <br> I was contacted today 6/11/2015 by Shahieda & asked if I had received any correspondence from MTN which I had not. I was also informed that the phone will be ordered again today as there was no stock on Wednesday when they placed their orders. And if they still don't have stock today it will be ordered again on Tuesday.<br> <br> I commented that I found it strange that there would be no stock of a phone which was advertised in the MTN booklet last month only to be told that MTN never had stock of this phone last month either.<br> <br> How do you have ongoing specials & no stock?<br> <br> The staff working at this branch take a mouthful from all unhappy customers daily because of phones being advertised and then being told there is no stock, but they still smile & give their best which is more than MTN can say.<br> <br> <br> <br> <br> <br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply06 Nov 2015, 13:43
Official
Hello GinaLM16269,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Best regards
Mantoa
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